What does your mailroom
look like?

From invoices to payroll, legal notices, and more, there’s always information flowing into and throughout your business. However, the last place organizations often look to modernize is their mailrooms.



of all invoices still come in through fax machines1



of organizations have problems getting the right information to the right person2


of net productivity for organizations is

due to inefficient collaboration3


of businesses still use paper checks to pay their suppliers4

up to 70% 

of mail center labor is spent on sorting incoming mail5

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Roll over each section to learn more

Traditional mailroom

Physical manual processes


The traditional mailroom is the entry point for large volumes of inbound physical mail that requires back-office operations to sort and distribute. This can result in: 
  • Delayed employee productivity to sort and deliver mail to the right person across departments
  • Poor customer experience
  • Potential compliance and regulatory ramifications
  • Loss of sensitive information
  • Greater challenges supporting a remote workforce

Digital mailroom

Digitized mail & routing


Digital mailrooms work through intelligent document processing (IDP), which includes:
  • Scanning and digitization of physical mail for web and mobile access
  • Extraction of metadata for efficient search
  • Validation and review
  • Classification with AI/ML
  • User access rules and routing
  • Audit tracking for improved compliance

Intelligent mailroom

Automation, workflows, metadata extraction

Intelligent mailrooms offer all the benefits of a digital mailroom through a content services platform (CSP), which includes: 
  • Content management
  • Information governance
  • Intelligent metadata extraction and enrichment 
  • Search and retrieve functionality
  • Collaboration
  • Workflow automation
  • Federated multi-repository
  • Optical character recognition (OCR) capabilities

Whether it’s digital or intelligent, one thing is clear: organizations that mean business know it’s time to modernize their mailrooms.