Challenge:

For a large state agency, the volume of weekly insurance claims that had to be manually processed increased by the tens of thousands overnight. However, the staff workers accountable for processing the claims were now working remotely for their safety.

Solution:

Iron Mountain helped receive, digitize and ingest documents, records and other physical information forms. This allowed the agency to provide easy and secure access to the digital documents their remote employees needed to process the exception claims.  The entire process followed records governance guidelines so that no unnecessary storage fees were accrued and record destruction rules were still followed. 

Benefits:

The updated process helped the agency support their remote workforce to process manually-intensive claims. In addition, they can now securely store pallets or shipping containers of stockpiled inventory to mitigate supply chain disruptions while also maintaining ready access and up-to-date visibility over their inventory.

Challenge:

Remote employees of a transportation company were unable to access business-essential documents that were created on mobile printers, had long formats (up to 70cm) and required technical support.

Solution:

Iron Mountain designed a “contact-free” pick-up service and scanned oversized membership documents to make the customer information available to the remote workers.

Benefits:

The transportation company can now securely and safely retrieve and scan all necessary documents. Iron Mountain also designed a “contact-free” pick-up service to avoid health and contamination concerns from
COVID-19.