RIM COVID SURVEY RESULTS

For most organizations, COVID-19 means an entirely new way of working. Iron Mountain surveyed our customers to understand the impact of the global pandemic to their Records and Information Management (RIM) program. We are pleased to share the results so that you can learn about the challenges your peers are facing and their plan to address the current challenge.
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88% of organizations surveyed have knowledge-based employees working from home and predict their organizations will continue with a remote workforce, either full time or with a flexible schedule.

 

As it relates to RIM/Compliance/Privacy, 

here are the top 5 challenges in rank order:

Top challenges:

#1 Shift to Remote Employees

#2 Preparing for Office Re-Entry

#3 Continued Compliance With Regulations

#4 Technology

#5 Cybersecurity

CHART 1 & 2

Respondents expect to do the following differently:

39%

Digitize Records

31%

Automate Workflows

18%

Do Nothing Differently

6%

Digitize File Rooms

CHART 3

Respondents said they intend to automate the following workflows:

34%

Human Resources

26%

Contracts

23%

Accounts Payable/Receivable

17%

Other: Client Engagement and Industry-Specific Documents

CHART 4 & 5