THE IMPACT OF

COVID-19 ON RECORDS AND INFORMATION MANAGEMENT (RIM)

For most organizations, COVID-19 means modified and new ways of working. Iron Mountain surveyed our customers to understand the impact of the global pandemic on their Records and Information Management (RIM) program. We are pleased to share the results for you to benchmark your individual response to the pandemic against your peers - and how they plan to continue to meet the challenges of a major disruption.
Scroll down to learn more.

88% of organizations surveyed have knowledge-based employees working from home and predict their organizations will continue with a remote workforce, either full time or with a flexible schedule.

As it relates to RIM/Compliance/Privacy, here are the top 5 challenges in ranked order:

#1 Shift to Remote Employees

#2 Preparing for Office Re-Entry

#3 Continued Compliance With Regulations

#4 Technology

#5 Cybersecurity

To support remote employees, the majority of respondents took the following steps:

Top 3 survey responses

As it relates to RIM/Compliance/Privacy, what worries respondents the most? (% of Top 3 ranks chosen)

Respondents expect to do the

following differently:

39%

Digitize Records

31%

Automate Workflows

18%

Do Nothing Differently

6%

Digitize File Rooms

Respondents said they intend to automate the following workflows:

34%

Human Resources

26%

Contracts

23%

Accounts Payable/Receivable

17%

Other: Client Engagement and Industry-Specific Documents

Moving forward, what do respondents intend

to do differently: