THE IMPACT OF
COVID-19 ON RECORDS AND INFORMATION MANAGEMENT (RIM)
For most organizations, COVID-19 means modified and new ways of working. Iron Mountain surveyed our customers to understand the impact of the global pandemic on their Records and Information Management (RIM) program. We are pleased to share the results for you to benchmark your individual response to the pandemic against your peers - and how they plan to continue to meet the challenges of a major disruption.
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88% of organizations surveyed have knowledge-based employees working from home and predict their organizations will continue with a remote workforce, either full time or with a flexible schedule.
As it relates to RIM/Compliance/Privacy, here are the top 5 challenges in ranked order:
#1 Shift to Remote Employees
#2 Preparing for Office Re-Entry
#3 Continued Compliance With Regulations
#4 Technology
#5 Cybersecurity
To support remote employees, the majority of respondents took the following steps:
Top 3 survey responses
As it relates to RIM/Compliance/Privacy, what worries respondents the most? (% of Top 3 ranks chosen)
Respondents expect to do the
following differently:
39%
Digitize Records
31%
Automate Workflows
18%
Do Nothing Differently
6%
Digitize File Rooms
Respondents said they intend to automate the following workflows:
34%
Human Resources
26%
Contracts
23%
Accounts Payable/Receivable
17%
Other: Client Engagement and Industry-Specific Documents
Moving forward, what do respondents intend
to do differently:
