In this new normal, telehealth has become standard protocol to help protect non-COVID patients from unnecessary risk or exposure. Staff, long accustomed to in-office and in-person interaction, have embraced technology to ensure the continuity of care and critical operational processes. Historically manual workflows have been transformed to reduce reliance on paper documentation and enable the rapid, yet secure, access to digital information newly remote workforces require to do their jobs.

Without question COVID rapidly accelerated the adoption of automation and technology.